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MOUNTAIN DREAMS CHALET
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RATES FOR MOUNTAIN DREAMS CHALET $125.00 per night for 2 adults. $15.00 per night for each additional person age 13 and older. Mountain Dreams can accommodate 10-12 persons.
3 NIGHT MINIMUM YEAR ROUND. No extra fees for holidays or October stays. Check-in: 3:00 p.m. Check-out: 11:00 a.m. SEE OUR FREE NIGHT SPECIALS PAGE FOR $$ SAVINGS OFFERS NO PETS, PLEASE!
Office Hours - The rental office is open seven days a week except for Thanksgiving, Christmas Eve and Day, New Year's Eve and Day. No Check-Ins or Check-outs on these days. Office hours are 9AM-9PM. Reservations - Upon booking, advance payment representing 2 nights is due in the office within 10 days of making your reservation. If payment is not received within 10 days, your reservation is automatically canceled. When making your remittance by check or money order please be sure that the name the reservation is under can be found on your check/money order, along with the confirmation number and dates of stay. Your balance, including local taxes of 12.5% (state sales tax 9.5% and county lodging tax 3%), and $30.00 Reservation Fee and a $25.00 Damage Waiver is due 30 days prior to your arrival date. Reservations made less than 30 days prior to actual check-in require full payment made via credit card, or cashier/certified check or money order mailed overnight to the office. We reserve the right to set minimum night stay requirements for certain times and minimum occupancy requirements. Cancellations - All cancellations or reservation changes incur a $50.00 fee, except for upgrading. If you must cancel your reservation within 30 days of your arrival, and haven't purchased Trip Cancellation-Interruption Insurance, we cannot refund your advance payment unless the chalet is re-rented for the entire period and prepayment has cleared. If the chalet is re-rented for the entire period and pre-payment has cleared, you will only be charged the $50.00 fee. Once your reservation is confirmed, any cancellations, changes of dates or switching of homes will invoke the cancellation policy. Peace of Mind/Damage Waiver - Guests are responsible for any damage that occurs during the occupancy. However, damage waiver protection in the amount of $25.00 is included in the total price of reservation. Details of the plan and it's limits of liability will be enclosed with your written confirmation. The Damage Waiver is Non-Refundable. Arrivals: Check-in for our guests is 3:00 PM. Our housekeepers need every minute of the 11:00 AM to 3:00 PM window to ensure the cleanliness of your vacation home. We make every effort to ensure the chalets are clean and ready for occupancy by 3:00 PM. Do not plan on buying groceries before check-in. We cannot let you in early nor can we provide refrigeration facilities. In unusual circumstances, for whatever reason, it may be necessary to delay occupancy beyond 3:00 PM, until your home is ready. If you anticipate arrival after 9:00 PM, or if other members of your party will be arriving late, please notify us ahead of time so that arrangements can be made to leave keys and directions. OPTIONAL Trip Cancellation/Interruption Insurance - For your convenience and protection, the cost of a travel protection plan covering the amount of your rent in the event you must cancel your trip within 30 days of your arrival is offered as an optional charge. If you choose this insurance, the details of the plan will be sent with your written conformation. Pet Policy- NO PETS ARE ALLOWED! Any guest found with a pet will be evicted with no refund. Departures - All good things must unfortunately end! Check-out is promptly at 11AM, NO EXCEPTIONS. Before you leave, read and follow the Check-out procedures, found in your chalet. It is very important to ensure all doors and windows to the home are locked. You can contribute to our Food Pantry by giving any unopened, nonperishable items upon check-out. All items are taken to those in need. Drop off keys in our office. NO REFUNDS WILL BE GIVEN FOR EARLY DEPARTURES! Check-out Procedures: -Remove all trash from the chalet and place in outside
receptacles. Occupancy - The occupancy of each chalet is designated on the individual confirmation descriptions. This number, as it appears on your confirmation lease, is the MAXIMUM total occupancy. Children are counted in total occupancy unless they are under age two and normally sleep in cribs. Over-occupancy is considered a SERIOUS VIOLATION of your lease and you will be asked to leave. Any guest having house parties, found with nonpaying overnight guests, disturbing neighbors with loud unnecessary behavior or found with a pet will be evicted with no refund and/or prosecuted. Age Requirements - We will not rent to vacationing students or singles under 25 years of age unless accompanied by an adult or parent. No unchaperoned groups. Leaseholder Responsibilities - Many of you will vacation with other couples, other family members or friends, but only one signs the lease. We will hold the leaseholder responsible for payment and other facets of the leaseholder responsibilities spelled out in the lease. Some items to bring that we do not furnish and may
make your stay more enjoyable are: Keys - You will be given two sets of keys at Check-in. Please be sure to return both sets upon Check-out. If either set is not returned, we will charge $25.00 at departure. We don't want your money, we just have to maintain tight key control. Mountain roads can be rough at times. We do not guarantee any road surface conditions. Most roads are well maintained but are curvy and steep. It is strongly recommended that all guests have four wheel-drive and/or chains. Winter road conditions and maintenance are not guaranteed. We do not refund due to road conditions. Maintenance - The maintenance staff are here to help you and provide timely service. Please respect that emergencies take precedence! If you have an emergency, call our emergency maintenance number 277-2864, this is for emergency maintenance situations only, leave your message on our voice mail and we will respond back to you, for non-emergency calls, call 277-2863, leave your message on our voice mail, and we will schedule your request the next day. Pools and Hot Tubs - Hot tubs are cleaned between guests on turnover day. Should you want an additional midweek clean, we'll be happy to arrange it for you at your expense. The swimming pool is open beginning Memorial Day weekend and ending with Labor Day weekend. The pool is open from 10 a.m. until 7:00 p.m. Sunday through Thursday and from 10:00 a.m. until 10:00 p.m. on Friday and Saturday. Telephones - The chalets are equipped with telephones for your convenience and safety. The phone number to the chalet appears on your lease under the heading 'unit phone #'. The phones have block outs for direct long distance calls. Bring your calling card or credit card. Lost and Found - We make every effort to locate and return lost items but will not be responsible for things you lost that we don't find! If you leave something behind, call the office and we will return it C.O.D. if we find it! Lost and found items unclaimed after thirty days are turned over to local charity. Accommodations - From time to time, there may be trouble with utilities (electric, water, cable, etc.). We will do what we can to get utility companies to respond quickly and they are usually very responsive to our needs. Every effort will be made to remedy 'unpleasant' situations. All efforts are made to correct any problems you may experience in as timely a manner as possible. Recompense will not be issued due to malfunctioning equipment or other guest dissatisfactions.
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Click on the Links Below to Continue Your Picture Tour of Mountain Dreams Chalet |
| MAIN PAGE | GAME ROOM | KITCHEN/LIVING | BEDROOMS | DECKS & HOT TUB |
Don and Cherie invite you to stay at
our "home away from home" in the Smokies. For more information, reservations
or a color brochure, don't hesitate to contact us at either 1-800-773-8019 (evenings and
weekends are best), or by EMail at:
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